Privacy and Policy

When you book a trekking or holiday package with us, we may collect the following personal information:

• Identification details: Full name, date of birth, passport or ID number, nationality

• Contact information: Email address, phone number, and emergency contact details

• Health and fitness information: Medical history, allergies, medications, fitness level, and previous trekking experience

• Payment information: Bank details, credit/debit card information, or online payment data

This information is collected solely for the purpose of ensuring a safe, legal, and well-managed trekking experience.

The collected data is used to:

• Process trekking bookings and reservations

• Arrange trekking permits, TIMS cards, and national park permits

• Assign guides, porters, and accommodations

• Ensure safety by assessing health and fitness requirements

• Communicate important updates, weather alerts, or emergency instructions

• Provide customized itineraries and additional travel services

• Personal data is stored securely in encrypted databases and/or protected files.

• Only authorized personnel (booking team, guides, and support staff) have access.

• We use industry-standard practices to prevent unauthorized access, loss, or misuse of your information.

• Your personal details may be shared only with relevant authorities or service providers required to facilitate the trek, such as:

  • National park offices for permits

  • Airlines for domestic flights

  • Local guides, porters, or trekking agencies

  • Medical personnel in case of emergencies

• We do not sell or rent your information to third-party marketers.

• By booking a trekking package with us, you consent to the collection, storage, and use of your information as described in this policy.

• You also acknowledge the inherent risks of trekking, including altitude sickness, sudden weather changes, and physical exertion.

• Trekkers are responsible for informing us of any pre-existing health conditions or special requirements.

• Guides and organizers are trained for first aid and emergency response, but trekkers are responsible for their personal safety.

• We recommend personal travel and health insurance covering high-altitude trekking and evacuation.

• You may request access, correction, or deletion of your personal data at any time.

• You can withdraw consent, although this may affect your ability to participate in certain trekking activities.

• This Privacy and Policy may be updated periodically to comply with legal requirements or improve service.

• Significant updates will be communicated through our website, email, or other official channels.